Cancellation & Refund Policy

We understand that sometimes plans change, and we want to make sure you're satisfied with your experience at BetterBites. Here's our policy:

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Cancellation:

Once your order is successfully placed and processed by the payment gateway, it cannot be canceled for a refund. We apologize for any inconvenience.

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Refund Requests

Refunds will only be considered in specific cases, and we'll issue store credit. Please reach out to us if:

1.     - You don't receive your order within 15 days, and we fail to ship it out.

2.     - Your shipping location isn't serviced by our partner courier companies.

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Damaged Products:

We take great care in packaging your order, but if you receive damaged products, we'll gladly exchange them following our exchange policy. No refund requests will be entertained for damaged items.

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Non-Refundable Cases:  

Unfortunately, we can't offer refunds in the following situations:

1.     - Incorrect or insufficient address provided by the customer.

2.     - Recipient not available at the mentioned address/premises.

3.     - Refusal to accept products.

4.     - Delivery made to a person/place other than the customer specifically mentioned by the customer.

5.     - Force majeure event.

6.     - Tampering with the product by the customer.

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Please email all refund-related inquiries to vibesandnuts@gmail.com. If more than 15 business days have passed since we approved your return, please contact us at the same email address.

We're here to help!